Letters That Actually Work
We go straight to the top. You get results.
Backed by our proven framework—strategically escalated to decision-makers who can actually say yes.
"Can't believe they were able to get my mattress and restocking fee refunded. The VP Customer Service personally called the next day to apologize!" - Betty R
"The Founder of the frame company worked directly with the photographer to replace the $3k print. They even changed their employee training policy." - Joyce Y
Why Our Letters Work
We use AI to draft, then humans to strategize—identifying the right executive and refining the message to get results, not automated rejections.
Our Secret: We Start at the Top
Proven Framework
The Executive Advantage: Customer service reps follow scripts. Executives make exceptions. We research the right contact—VP of Customer Relations, Regional Director, or Executive Team—and craft letters that speak to their priorities: brand reputation, customer lifetime value, and doing what's right.
☑️ Proven to work: 100% resolution rate across every letter we've written
☑️ Strategically escalated: Sent to executives with actual decision-making power
☑️ Fair and reasonable: Framing that aligns with company values and business logic
How Executive Escalation Works
Get Results in 3 Steps
☑️ Tell us what happened: Share the details—what went wrong, dates, amounts, and your desired outcome. We accept cases in English or Spanish.
☑️ We handle the strategy: We research the right executive contact, draft your letter using our proven framework, and ensure it's positioned to get action—not another "sorry, no" from customer service.
☑️ You get your letter: Receive your draft, make one round of edits, then get the final version as a PDF plus a ready-to-send email—complete with executive contact details.
Frequently Asked Questions
Pricing
Different letters, different needs—that’s why our pricing is flexible.